Terms and Conditions
Please check our conditions to enjoy your nautical activities safely.
- Ski Molhado Terms and Conditions
- Activities are dependent on weather conditions, particularly sea conditions.
- People who cannot swim must inform us before purchasing any activity.
- The use of eyeglasses is prohibited in certain activities for safety reasons.
- Only eyewear specifically designed for water, sports, and/or recreational activities that do not put one’s own health and that of others at risk in case of collision is permitted, or in activities that do not pose significant risk.
- Ski Molhado is not responsible for damage to or loss of personal belongings, including electronic equipment, during activities, boarding, and disembarking.
- People under the influence of alcohol, drugs, or other illicit substances will not be allowed to participate in activities, and in case of advance reservations, they are not entitled to any refund.
- These activities are not recommended for pregnant women.
- Some activities are not advisable for people with heart problems.
- Most of our activities are not recommended for people with musculoskeletal problems, spinal issues, fractures, dislocations, sprains, etc.
- Visiting sea caves is a fascinating experience that offers the opportunity to admire nature’s dynamic beauty up close. However, it is essential to remember that these formations are part of a natural environment subject to unpredictable changes, such as changes in sea conditions, winds, currents, and, in rarer cases, possible collapses due to natural rock erosion. Although all safety precautions are taken and the skipper continuously evaluates the conditions, it is impossible to completely eliminate the risks associated with these activities. Therefore, it is recommended that passengers strictly follow the crew’s guidance and be aware that unexpected situations may occur in a natural environment. This awareness contributes to a safer and more respectful experience, allowing everyone to enjoy the tour with peace of mind.
- Entry into the caves is subject to the assessment of the skipper and the Maritime Authority, who analyse weather conditions and sea state daily and may issue prevention or prohibition notices. The skipper is responsible for ensuring safety during the tour, constantly assessing whether conditions allow safe access to the caves. As this is a natural environment with inherent risks, the non-inclusion of one or more caves in the route during the tour, due to sea conditions or safety concerns, will not entitle you to a refund of the amount paid.
- Jet skis in rough sea conditions increase the risk of accidents. In these situations, management may limit rental to one person per jet ski.
- Any jet ski rental period, of 20 or 30 minutes, may be cancelled by management when necessary due to various factors.
- We do not accept reservations for bachelor/bachelorette parties or similar gatherings that involve excessive consumption of alcohol and drugs. We aim to maintain a peaceful and safe environment for all our customers. Thank you for your understanding.
- On jet skis and towable activities, it is forbidden to use equipment that requires removing hands from the handlebars or grip, such as mobile phones and cameras.
- Ski Molhado is not responsible for any physical, material, or moral damages resulting from non-compliance with these rules.
- We provide photography services for some activities. If you do not authorize this, please inform us in advance.
- Ski Molhado Cancellation Policy
- For advance reservations, customers must arrive 20 minutes before the activity. In case of delay, there is no right to reimbursement.
- Cancellations made up to 24 hours before the activity are entitled to a refund.
- For cave visits and dolphin watching tours, if there are not a minimum of 6 passengers, a new time will be scheduled or a full refund will be given.
- In case of cancellations due to weather conditions or unforeseen circumstances that do not allow the activity to be carried out, a new alternative time will be scheduled. Otherwise, a full refund will be made.
- Cancellations that do not comply with our policy, considering the established schedules, will not be refunded.
- The cancellation policy may be subject to exceptions in case of presentation of medical evidence.
- In case of cancellations for health reasons without medical proof less than 24 hours before the activity, 50% of the total amount will be refunded.
- For cave visits and dolphin watching tours, as this is a natural environment with inherent risks, the non-inclusion of one or more caves in the route during the tour, due to sea conditions or safety concerns, will not entitle you to a refund of the amount paid.
Experiences
Conditions
Visiting sea caves is a fascinating experience that offers the opportunity to admire nature’s dynamic beauty up close. However, it is essential to remember that these formations are part of a natural environment subject to unpredictable changes, such as changes in sea conditions, winds, currents, and, in rarer cases, possible collapses due to natural rock erosion.
Although all safety precautions are taken and the skipper continuously evaluates the conditions, it is impossible to completely eliminate the risks associated with these activities. Therefore, it is recommended that passengers strictly follow the crew’s guidance and be aware that unexpected situations may occur in a natural environment.
This awareness contributes to a safer and more respectful experience, allowing everyone to enjoy the tour with peace of mind.
In addition to the general terms and conditions, specific rules must be followed for this activity:
- Check-in must be completed up to 20 minutes before the activity at the water sports facility on Praia da Oura.
- Cave visits depend on favorable maritime and atmospheric conditions.
- Cetacean (dolphin) sightings are not guaranteed; however, we have a 95% observation rate.
- This activity is not advisable for children under 3 years old, pregnant women, and people with back problems, for safety reasons.
- Ski Molhado and the insurance company are not responsible for material damage to personal belongings during the activity, during boarding and disembarking, so we advise you to ensure adequate protection of your items.
- Ski Molhado reserves the right to change the vessel of the experience without notice.
- Ski Molhado reserves the right to change the schedule due to force majeure.
- Ski Molhado recommends wearing appropriate clothing (t-shirt, sweater, jacket, etc.).
- Entry into the caves is subject to the assessment of the skipper and the Maritime Authority, who analyze weather conditions and sea state daily and may issue prevention or prohibition notices. The skipper is responsible for ensuring safety during the tour, constantly assessing whether conditions allow safe access to the caves. As this is a natural environment with inherent risks, the non-inclusion of one or more caves in the route during the tour, due to sea conditions or safety concerns, will not entitle you to a refund of the amount paid.
- Please consult the cancellation policies.
Cancellation Policy
- For advance reservations, customers must arrive 20 minutes before the activity. In case of delay, there is no right to reimbursement.
- Cancellations are entitled to a refund up to 24 hours before the activity.
- For cave visits and dolphin watching tours, if there are not a minimum of 6 passengers, a new time will be scheduled or a full refund will be given.
- In case of cancellations due to weather conditions or unforeseen circumstances that do not allow the activity to be carried out, a new alternative time will be scheduled. Otherwise, a full refund will be made.
- Cancellations that do not comply with our policy, considering the established schedules, will not be refunded.
- The cancellation policy may be subject to exceptions in case of presentation of medical evidence.
- For cancellations due to health reasons without medical proof less than 24 hours before the activity, 50% of the total amount will be refunded.
In addition to the general terms and conditions, specific rules must be followed for this activity:
- Check-in must be completed up to 20 minutes before the activity, at the water sports facility on Praia da Oura.
- This activity is not advisable for children under 5 years old, pregnant women, and people with spine and heart problems for safety reasons.
- Ski Molhado reserves the right to change the schedule due to force majeure.
- For safety reasons, the use of eyeglasses is not permitted, except if they are suitable for extreme activities.
- Single, double, or triple flights are subject to the vessel master’s decision at the time of the activity, dependent on favorable maritime-atmospheric and technical conditions.
- Double or triple flights for children between 5 and 12 years old must be done with an adult.
- Bags, backpacks, and luggage are not allowed on board the vessel, so we recommend leaving these items at our reception.
- Ski Molhado and the insurance company are not responsible for material damage to electronic equipment, including mobile phones, cameras, and video cameras.
Cancellation Policy
- For advance reservations, customers must arrive 20 minutes before the activity. In case of delay, there is no right to reimbursement;
- Cancellations are entitled to a refund up to 24 hours before the activity;
- For cave visits and dolphin watching tours, if there are not a minimum of 6 passengers, a new time will be scheduled or a full refund will be given;
- In case of cancellations due to weather conditions or unforeseen circumstances that do not allow the activity to be carried out, a new alternative time will be scheduled. Otherwise, a full refund will be made;
- Cancellations that do not comply with our policy, considering the established schedules, will not be refunded;
- The cancellation policy may be subject to exceptions in case of presentation of medical evidence;
- For cancellations due to health reasons without medical proof less than 24 hours before the activity, 50% of the total amount will be refunded.
The jet skis operate from a platform located about 400 meters from the coast, and must navigate in a circuit marked with 4 buoys.
For safety reasons, the jet skis are controlled by an automatic geopositioning system (GPS), which allows real-time monitoring and control of the jet skis.
In addition to the general terms and conditions, specific rules must be followed for this activity:
- For safety reasons, this activity is not advisable for pregnant women and people with spine problems.
- For safety reasons, the use of eyeglasses is not permitted, except if they are suitable for extreme activities.
- “Racing” and riding side by side are not permitted.
- Users cannot cross in front of other vessels and jet skis.
- It is necessary to maintain a large safety distance between jet skis.
- For safety reasons, instructions from the monitors on the platform must be followed.
- The use of equipment that requires removing hands from the handlebars is prohibited, including mobile phones and cameras/video cameras.
- The use of jet skis in rough sea conditions increases the risk of accidents. In these situations, management may limit rental to one person per jet ski.
- Any rental period for jet skis, of 20 or 30 minutes, may be cancelled by management whenever necessary due to various factors.
- Failure to comply with the rules will result in the jet skis being turned off and removed.
- Ski Molhado and the insurance company are not responsible for material damage to electronic equipment, including mobile phones, cameras, and video cameras.
In these activities, adrenaline and fun are guaranteed.
In addition to the general terms and conditions, specific rules must be followed for these activities:
- People who cannot swim must inform us before the activity.
- The use of eyeglasses is not permitted.
- No electronic equipment of any kind is allowed.
- Not recommended for people with heart problems, musculoskeletal issues, spine problems, fractures, dislocations, sprains, etc.
- All users must always remain holding onto their respective handles.
- For safety reasons, crew instructions must be followed.
- Ski Molhado and the insurance company are not responsible for non-compliance with these rules.
These pieces of equipment are rented to customers from the beach area in 1-hour periods. At that time, the customer is informed about the areas where they can navigate safely and in accordance with current legislation. Whenever one of these rentals takes place, a support vessel with communication equipment is kept at sea at all times.
In addition to the general terms and conditions, specific rules must be followed for these activities:
- The rental of these activities is subject to favorable sea and weather conditions.
- People who do not know how to swim must inform us before the rental, so they always wear a buoyancy aid vest.
- Children must always wear a buoyancy aid vest.
- These vessels and boards must navigate between 100 and 300 meters from the shore.
- Shaking the vessel is not allowed.
Experience is required to perform this activity. That is, you must have done it before and know how to do it, since our boats are excellent for towing water skis or wakeboards, but not suitable for learning.
In addition to the general terms and conditions, specific rules must be followed for these activities:
- The use of glasses is not allowed.
- Bags, backpacks, and suitcases are not allowed on board the boat, so we recommend leaving these items at our reception.
- Ski Molhado and the insurance company are not responsible for material damage to electronic equipment, such as mobile phones, cameras, or camcorders.
